FAQ

I made a purchase and have not received my product yet.

 

Files are generally Released within 5 minutes (you will receive an email) depending on the payment method chosen.

When the models release? 

The collections and pieces for each month are made available throughout the month, generally until the 10th, this is due to the production and export of the files that is done by myself. 

How does purchasing collections in parts work?

Some complete collections may be divided into parts, for example (Morsan Camp -part 1-2 or part 2-2, the total value of the package will be divided into these parts, so just add parts 1 and 2 of the collection you want and finalize the purchase in the cart.

Is access to the files for life, both for collections and purchases?

YES! All content purchased or acquired through monthly subscriptions is permanent and available in your account, download it whenever you want!

What happens if I cancel my subscription during the month?

If you wish to cancel your subscription during the month, you will have access to the current release for life, but you will not receive release benefits in the following months that your subscription is not active.

Which releases will I receive when I subscribe?

At the time of your subscription you will receive the CURRENT release of the month, along with our welcome pack (containing more than 35+ STLS).

How do I redeem my BONUS model?

Every month you will receive 1 (Guild parter) discount coupon (100%) to use in the store on INDIVIDUAL products. For subscriptions (Guild assistant) you will receive 2 coupons (100%) for INDIVIDUAL products.

What are the individual products?

Individual products for redemption are the unique miniatures, the coupon is not valid for complete collections and can only be used once per month (Guild parter) while your subscription is active, and twice per month (Guild assistant)

How do I receive my loyalites?

You will receive your loyalites when you maintain recurring subscriptions of 3, 6, 9 and 12 months, an email will be sent for redemption.

Do you need extra help?

Contact us by email (lionheartforge@hotmail.com) or send us a message via chat and we will respond very quickly!

How does purchasing collections in parts work?

Some complete collections may be divided into parts, for example (Morsan Camp -part 1-2 or part 2-2, the total value of the package will be divided into these parts, so just add parts 1 and 2 of the collection you want and finalize the purchase in the cart.

Is access to the files for life, both for collections and purchases?

YES! All content purchased or acquired through monthly subscriptions is permanent and available in your account, download it whenever you want!

What happens if I cancel my subscription during the month?

If you wish to cancel your subscription during the month, you will have access to the current release for life, but you will not receive release benefits in the following months that your subscription is not active.

Which releases will I receive when I subscribe?

At the time of your subscription you will receive the CURRENT release of the month, along with our welcome pack (containing more than 35+ STLS).

How do I redeem my BONUS model?

Every month you will receive 1 (Guild parter) discount coupon (100%) to use in the store on INDIVIDUAL products. For subscriptions (Guild assistant) you will receive 2 coupons (100%) for INDIVIDUAL products.

What are the individual products?

Individual products for redemption are the unique miniatures, the coupon is not valid for complete collections and can only be used once per month (Guild parter) while your subscription is active, and twice per month (Guild assistant)

How do I receive my loyalites?

You will receive your loyalites when you maintain recurring subscriptions of 3, 6, 9 and 12 months, an email will be sent for redemption.

Do you need extra help?

Contact us by email (lionheartforge@hotmail.com) or send us a message via chat and we will respond very quickly!